We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
We will try to attend to all returns as soon as practically possible.
For the reasons of hygiene, we are unable to accept returns of any items, which have been used or worn, unless faulty.
Before returning any goods to Breffo. Please contact Breffo first to arrange any and all returns. A returns ID will be assigned in order to process the return efficiently and accurately.
Our policy is to ensure that you are satisfied every time you place an order with Breffo. If you are unhappy with an item when you receive it or if you simply change your mind please contact Breffo for a returns ID and then return it, with the dispatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 30 working days.
We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
You will only have to pay for the return postage of the products, which must be by registered post.
We do not refund on original postage or return postage, if the free postage (N/A) option was chosen at original checkout. All unwanted goods will be charged the original postage costs plus £3.00 admin fee.
We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 30 days of receipt, by registered post.
You will only have to pay for the return postage of the Products.
For help with items later than 30 days after your initial purchase please email us for more information.
This does not affect your Statutory Rights.
Returning Unwanted & Faulty Goods
Please contact us by email at [email protected] to inform us of your wish to return products and we will assign you a returns ID.
We may allocate you with a returns id which should be included with the package to improve processing of your return.
We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt and return to:
Unit 1, George Street
Bridgend Industrial Estate
You may alternatively be advised to return to one of our distribution points. This will be advised to you as appropriate.
You will be responsible for the returned products until they reach us.