Please allow between 4-12 working days on International Standard Shipments and 2-3 working days for domestic (UK) shipments. Please be aware that these are estimates given to us by the courier and longer transit times may occur depending on customs clearance or other circumstances outside of their control.
Please allow between 2-3 working days on DHL Express Shipments. Please be aware that these are estimates given to us by the courier and longer transit times may occur depending on customs clearance or other circumstances outside of their control.
CLICK HERE for our shipping chart.
WHEN WE DELIVER
Our deliveries typically take place Monday to Friday, 8am - 6pm (please note Saturday and Sunday are not classed as working days).
A signature is requested upon all DHL deliveries. If you're not in when our couriers first try to deliver and they cannot find a safe place to leave your parcel, they will leave a card or send a text message with instructions. Follow the instructions on the card left by the courier to arrange a redelivery of your order.
CUSTOMS AND DUTIES
Please note that recipients outside the EU will be responsible for any import duties, clearance fees or brokerage fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or wether. The customer is responsible for providing any information required by customs to ensure the goods are cleared.
We recommend you contact us or your local customs authority to determine a landed cost price prior to purchase.
- Orders placed after noon GMT will be dispatched on the next working day.
- Please note, we are unable to change your delivery address once an order has been placed.
- UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays.
- All orders are packaged and dispatched from our UK distribution centre.
For full details on deliveries please read our Terms & Conditions.